I remember being given step-by-step instructions how to use websites to solve tasks. Frustration arose, the same kind generated from having to read a technical manual. People prefer to play around with things. When introducing computer based problem solving to people, hints and startings points are enough. If the information is relevant, they might use it. If not, googling will get them started. The only two things that need to be teached to new internet users are critical reading and that nothing breaks, everything else comes naturally.
